Troubleshooting
Find solutions to common issues and get help when you need it. This guide covers the most frequent problems and their solutions.
Quick Solutions
Common Issues & Solutions
Login Issues
Problem: "Invalid credentials" error
Solution 1: Check that Caps Lock is off and your password is correct
Solution 2: Use the "Forgot Password" feature to reset your password
Solution 3: Clear your browser cache and cookies, then try again
Problem: Account is locked
Solution 1: Wait 15 minutes for automatic unlock
Solution 2: Contact your administrator to unlock your account
Problem: Can't access organization
Solution 1: Verify you're using the correct organization URL
Solution 2: Contact your administrator to verify your access permissions
Performance Issues
Problem: Pages load slowly
Solution 1: Check your internet connection
Solution 2: Clear browser cache and cookies
Solution 3: Try using a different browser
Solution 4: Disable browser extensions that might interfere
Problem: Timeout errors
Solution 1: Refresh the page and try again
Solution 2: Check if the system is under maintenance
Solution 3: Contact support if the problem persists
Data Issues
Problem: Data not syncing
Solution 1: Refresh the page to sync latest data
Solution 2: Check your internet connection
Solution 3: Wait a few minutes and try again
Problem: Export not working
Solution 1: Check that you have permission to export data
Solution 2: Try exporting smaller amounts of data
Solution 3: Check your browser's download settings
Permission Issues
Problem: "Access denied" errors
Solution 1: Contact your administrator to verify your permissions
Solution 2: Check that you're in the correct organization
Solution 3: Verify your user role has the required permissions
Problem: Missing features or buttons
Solution 1: Check your user role and permissions
Solution 2: Contact your administrator to request access
Solution 3: Refresh the page to ensure latest permissions are loaded
Diagnostic Tools
System Status
Platform Status Operational
API Status Operational
Database Status Operational
Quick Checks
Getting Help
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