FAQ
Find answers to frequently asked questions about 2GC CloudBridge. Can't find what you're looking for? Contact our support team.
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Frequently Asked Questions
Account & Authentication
How do I create an account?
You can create an account by visiting our registration page and providing your email address and organization details. We'll send you a verification email to complete the setup process.
Can I use GitHub to sign in?
Yes! We support GitHub OAuth authentication. Simply click the "Sign in with GitHub" button on the login page to authenticate using your GitHub account.
I forgot my password. What should I do?
Use the "Forgot Password" link on the login page. We'll send you a password reset email with instructions to create a new password.
How do I enable two-factor authentication?
Two-factor authentication can be enabled in your account settings. We recommend using an authenticator app like Google Authenticator or Authy for enhanced security.
Organization Management
How do I invite team members?
Go to your organization settings and use the "Invite Members" feature. Enter their email addresses and assign appropriate roles and permissions.
What are the different user roles?
We offer several roles: Owner (full access), Admin (management access), Manager (limited admin access), and User (basic access). Each role has specific permissions and capabilities.
Can I create multiple organizations?
Yes, you can create and manage multiple organizations from a single account. This is useful for managing different projects or client organizations.
How do I transfer organization ownership?
Organization ownership can be transferred to another member through the organization settings. The new owner will receive full administrative privileges.
Security & Privacy
Is my data secure?
Yes, we implement enterprise-grade security measures including encryption at rest and in transit, regular security audits, and compliance with industry standards.
Where is my data stored?
Your data is stored in secure, geographically distributed data centers. We use Cloudflare's global network for optimal performance and reliability.
Do you comply with GDPR?
Yes, we are GDPR compliant and provide tools for data export, deletion, and consent management as required by the regulation.
How often do you backup data?
We perform automated backups multiple times per day and maintain backup retention policies to ensure data recovery in case of emergencies.
API & Integration
How do I get API access?
API access is available to all users. Generate an API key in your account settings and use it to authenticate your API requests.
What are the API rate limits?
We have generous rate limits: 1000 requests per hour, 100 per minute, and 10 per second. Higher limits are available for enterprise customers.
Do you provide SDKs?
Yes, we provide official SDKs for JavaScript, Python, Java, and mobile platforms. All SDKs are open source and available on GitHub.
Can I integrate with my existing systems?
Absolutely! Our API is designed for easy integration with existing systems. We support webhooks, REST APIs, and various authentication methods.
Billing & Support
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for enterprise customers. All payments are processed securely through Stripe.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period.
How do I contact support?
You can contact our support team through email, live chat, or by creating a support ticket. Enterprise customers have dedicated support channels.
Do you offer refunds?
We offer a 30-day money-back guarantee for new customers. If you're not satisfied, we'll provide a full refund.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help you get the most out of 2GC CloudBridge.